In short: the earlier you cancel, the less you pay.
This policy follows the Tourism Administration (Ministry of Transportation and Communications) rules on mandatory and prohibited terms for standard domestic travel contracts, and applies to the local revitalization experiences and domestic travel products sold on this website. If an individual product has terms more favorable to travelers, that product's terms apply. This English version is provided for reference only; if there is any discrepancy, the Traditional Chinese version prevails.
1. When is a booking confirmed?
After you pay, we still need to confirm the date, group size and capacity with our partner. Your order is only confirmed once you receive our booking confirmation notice.
If our partner cannot take the booking, you may choose a different date, an equivalent option, or a full refund.
2. How much is refunded if I cancel?
The cancellation date is when we receive your written notice, for example through the order system, email, or a messaging service that keeps a record for both sides.
How it's calculated: if the order includes an administrative fee, that fee is deducted first, and the cancellation fee is then calculated at the rates above. The actual refund depends on the order details and the amount calculated under the law.
3. Costs already paid to third parties
If we have already paid non-refundable costs on your behalf (such as transport tickets, accommodation, meals, materials, instructors or venues) and the actual loss is higher than the amount in the table above, we will provide supporting documents and charge based on the actual loss.
Costs that have been refunded, can be cancelled, have not yet been incurred, or that we save because of the cancellation will not be charged again and will be refunded to you.
4. Can I change the date or send someone else?
If you need to change the date, please contact us as early as possible; whether the change is free depends on our partner, preparation of materials and venue arrangements.
If the activity has not yet started and the product allows it, you can ask to change the participant.
If insurance, named tickets or other specific arrangements have already been made, you will need to pay any necessary costs this causes.
5. If the minimum group size isn't reached
If a product does not reach its minimum group size, we will notify you no later than 3 days before departure. You may choose a new date, switch to another product, or receive a full refund, with no cancellation fee; our team will help you change the date or switch products.
6. If we or our partner cancel
If we or our partner cannot provide the service for reasons attributable to us, you may choose:
- A free change of date.
- An equivalent alternative at no extra cost.
- Cancellation of the order with a full refund.
We will not reduce the main activities or lower the quality of service without your consent.
7. Typhoons, natural disasters and other force majeure
If the activity cannot go ahead safely because of a typhoon, earthquake, government ban, complete transport disruption, legally required closure of the site, or other causes attributable to neither party, we will first offer a free change of date or an equivalent alternative.
If the booking still has to be cancelled, we will refund the remaining amount after deducting necessary costs that are documented and genuinely non-refundable. Ordinary rain, personal travel delays, or a traveler's own decision not to attend are not necessarily force majeure; whether an activity is cancelled is based on official notice from us, the authorities or the activity site.
8. Refund timing
Once a refund is confirmed, it is returned to the original payment method within about 7–14 days; the actual time for it to reach your account depends on your bank, card issuer or payment platform.
9. Note on online orders
These products are travel or experience services for a specific date. Cancellations and refunds follow this policy, the individual product description and applicable law; the 7-day unconditional cancellation right for online shopping does not apply in every case. If the law provides terms more favorable to travelers, those terms apply.
Legal basis: Tourism Administration, MOTC | Mandatory and prohibited terms for standard domestic travel contracts
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