Leading Taiwan Travel Agency Co., Ltd. ("we" or "us") values your privacy. This policy explains how we collect, process and use your personal data when you use this website (leading.travel) and our services. It is made under Taiwan's Personal Data Protection Act. This English version is provided for reference only; if there is any discrepancy, the Traditional Chinese version prevails.
1. Data controller
Leading Taiwan Travel Agency Co., Ltd., Tax ID 42945373, Travel Agency License No. 交觀甲816800, address: No. 16, Huagang St., Hualien City, Taiwan.
2. Purposes of collection
- Handling trip enquiries, quotes and bookings, and performing travel contracts.
- Arranging accommodation, transport and activities on your behalf, and taking out travel agency liability insurance as required by law.
- Processing payments and refunds, and issuing invoices.
- Customer service and communication.
- With your consent, sending trip information or special offers.
3. Personal data we collect
- Contact details: name, phone number, email, LINE ID.
- Booking and insurance details: number of participants, dates, and the identity details needed for insurance (such as date of birth and ID or passport number).
- Transaction records: order details, payment and refund records. Credit card payments are processed on the bank's payment page; we do not store your full card number.
- Corporate client details: company name, tax ID, contact person.
- Website usage records: IP address, browser type, cookies.
4. Period, area, recipients and method of use
- Period: for as long as the purpose of collection exists, or for the retention period required by law or contract.
- Area: within the Republic of China (Taiwan), and in the countries or regions where your trip takes place.
- Recipients: us, and those to whom data must be provided to deliver the service, including partner experience providers, accommodation and transport providers, insurers, payment and financial institutions, our website hosting provider, and authorities entitled by law to access it.
- Method: reasonable use, in writing or electronically, within the scope of the purposes above.
5. Your rights
Under Article 3 of the Personal Data Protection Act, you may ask us to:
- Look up or view your personal data.
- Provide a copy.
- Supplement or correct it.
- Stop collecting, processing or using it.
- Delete it.
Please send your request using the contact details at the end of this page; we will handle it within the period required by law.
We may lawfully decline a request if it would prevent us from fulfilling legal obligations or completing an outstanding order.
6. If you do not provide personal data
Providing personal data is your choice. If you do not provide the data needed for a service, we may be unable to accept your booking, insure you, or reply to your enquiry.
7. Cookies
This website uses cookies needed to run the site, such as for the cart, language settings and security.
This website embeds Google Maps, and Google may set cookies under its own privacy policy.
You can refuse cookies in your browser settings, but some features (such as online booking) may not work properly.
8. Data security
We protect your personal data with measures such as encrypted connections (HTTPS) and access controls, and require our partners to keep it equally confidential.
9. External links
This website may link to other websites, such as partner websites and Google Maps. Those websites are governed by their own privacy policies.
10. Changes to this policy
We may revise this policy. Any changes will be posted on this page, and the date below will be updated.
11. Contact
Contact for personal data matters: Carol (Sustainability Manager), phone +886 972-877-666
- Phone+886-3-8323366
- Email[email protected]
Last updated: October 20, 2026